Privacy Policy

Introduction

Berkana Body Works LLC ("Berkana Body Works," "we," "us," or "our") operates the website berkanabodyworks.com and provides massage therapy and spa services at our Lehi and Orem, Utah locations. This Privacy Policy describes how we collect, use, and protect information you provide when you visit our website, book an appointment, or otherwise interact with us.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

Information We Collect

Information you provide directly:

• Name, email address, phone number, and mailing address when booking appointments or contacting us
• Health intake form information (medical history, areas of concern, pregnancy status) required for safe service delivery
• Payment information processed securely through our third-party booking and payment processors
• Newsletter subscription preferences and marketing opt-ins
• Feedback, reviews, or messages you send us

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect to:

• Schedule, confirm, and manage your appointments
• Provide safe and appropriate massage and spa services tailored to your health needs
• Process payments and send receipts
• Send appointment reminders, follow-up communications, and service updates
• Respond to your inquiries and provide customer support
• Send promotional emails and special offers (you may opt out at any time)
• Improve our website, services, and client experience
• Comply with legal obligations and protect our legal rights

Health Information

We collect health and medical information through our client intake forms solely to provide safe, appropriate, and personalized massage and spa services. This information is treated with the highest level of confidentiality. We do not sell, share, or disclose your health information to third parties except as required by law or as necessary to provide your services (e.g., sharing with your assigned therapist).

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers: Third-party vendors who help us operate our business (booking software, payment processors, email marketing platforms) under strict confidentiality agreements
• Legal requirements: When required by law, court order, or government authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver relevant content. You can control cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly

To exercise these rights, contact us at [email protected].

Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: